To cancel any backordered item, call us at 1-800-111-1111 zip front suede boot or send us an email at custserv@clothescompany and include your name, address and order confirmation number, if known, and the item you wish to cancel. if the item has not blazer already been shipped to you, we will cancel it immediately. if it has bristol black suede nubuck shoes already shipped, you may refuse the package upon delivery and it will be returned to us. if my selection is "cancelled," what happens? back to top we do our best to closely monitor inventory levels and keep the clothescompany web site as current as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. when that happens, we will notify you that the item has been "cancelled" and may suggest an alternate product. because we bill you as items are shipped, your credit card will blazer not be charged for any items that are unavailable. if an item is discontinued, we may substitute merchandise of equal or better value.

when you sign up for our email, request a catalog, or place an order suede with us, you will be prompted to tell us your preferences at that time. if you would like to change your preferences at any time, you may email us at custserv@clothescompany. please be sure to include complete information. we will process your request as quickly as possible, but due to circumstances beyond our blazer control you may receive mailings from a third party in the meantime. if you do not want to receive any catalogs from any direct marketing companies, write to this address to inform them of your wishes: the mail preference service, c/o direct marketing association, p.o. box 9008, farmingdale, ny 11735-9008. this organization will make your request known to all its members. it can take as much as 6 to 8 months for them to comply with your request. when is my order processed? back to top orders are shipped within 48 hours for in-stock merchandise. we will notify you via email on out-of-stock status of a particular item.

do you have any other catalogs i might be interested in? back to top clothescompany is one of many fine catalogs offered by hanover direct, inc. our sister catalogs include improvements, gump''s by mail, domestications and more. click here to visit our partners page, where you''ll find descriptions and links for our sister catalogs, as well as links to the web sites of our online partners. i receive more than one copy of your catalog. what should i do? back to top if you are receiving more than one copy of our catalog, we''ll correct the situation. simply send all of the mailing labels -- indicating which one is correct -- to hanover, pa 17333-0069 or call us toll free, at 1-800-111-1111. help us help the environment become greener and cleaner by contacting us today. i no longer wish to receive clothescompany catalogs. how do i get my name removed from your mailing list? back to top to be removed from our mailing list, please call us at 1-800-111-1111 or send an email to custserv@clothescompany.