To cancel any backordered item, call us at 1-800-111-1111 or send us an email at custserv@ClothesCompany and include your name, address and order confirmation number, if known, and the item you wish to cancel. If the stretch item has not already been shipped to you, we will cancel it immediately. If it has already shipped, you may refuse the package upon delivery and it will be returned to us. If my selection is "cancelled," what happens? BACK TO TOP We do our best to closely monitor inventory levels and keep the ClothesCompany Web site as current as possible, but sometimes, we receive multiple a line knit dress orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. when that happens, we will notify you that the item has been "cancelled" and may suggest an alternate product. because we bill you as items are shipped, your credit dress card will not be charged for any items that are unavailable. if an item is discontinued, we may substitute merchandise of equal or better value.

returns and exchanges what is the clothescompany satisfaction guarantee? how do i return an item to clothescompany? how do i exchange an item i''ve received for something else? how do i return or exchange a gift bought for me from clothescompany? stretch i lost my packing slip. what information do you need for my return? what do i do if clothescompany shipped me the wrong item(s) or my order was damaged in transit? will i get knit a full refund for my return? how long does it take to get my refund? who do i contact to ask about my return? sending an e-card how do i create a card to send to my friends and family? how do i view (pick dress up) my card? can i resend a card? can i send the card to more than one person? can i print a clothescompany greeting card? possible problems with sending a card other information how do i contact clothescompany? back to top chances are, you''ll have a question that we''ve tried to answer here on our site in our frequently asked questions stretch (faqs) area.

include your complete name and the mailing address you would like us to remove. if you have a catalog handy, please include the customer number found in the pink box above your name. we will promptly process your request, but as we prepare for our mailings months in advance, you may receive one knit or two more catalogs before your name is completely removed from our files. we regret that we can not prevent this dress mailing and appreciate your patience and understanding. i don''t want my name, postal address or email address sold to outside stretch parties. how do i inform you of my preferences? back to top when you sign up for knit our email, request a catalog, or place an order with us, you will be able to tell us your preferences at that time. if you would like to change dress your preferences at any time, you may email us at custserv@clothescompany. please be sure to include complete information. we will process your request as quickly as possible, but due to circumstances beyond our control you may receive mailings from a third party in the meantime.