To cancel any backordered item, plus sized call us at 1-800-111-1111 or send us an email at custserv@clothescompany and include your sized name, address and order confirmation number, if known, and the item you wish to cancel. if the item has not already been shipped to you, we will cancel it immediately. pants if it has already shipped, you may refuse the package upon plus delivery and it will be returned to us. if my selection is "cancelled," what happens? back to top we do our best to closely monitor sized inventory levels and keep the clothescompany web site as current as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. when that happens, we will notify you that the item has been "cancelled" and may suggest an alternate product. because we bill you as items are shipped, your credit card will not be charged for any items that are unavailable. if an item is discontinued, we may substitute merchandise of equal or better value.

returns and exchanges what is the clothescompany satisfaction guarantee? how do i return an item to clothescompany? how do i exchange an item i''ve received for something else? how do i return or exchange a gift bought for me from pants clothescompany? i lost my packing slip. what information do you need for my return? what do i do if clothescompany shipped me the wrong item(s) or my order was damaged in transit? will i get a full refund for my plus return? how long does it take to get my refund? who do i contact to ask about my return? sending an e-card how do i create a card to send sized to my friends and family? how do i view (pick up) my card? can i pants resend a card? can i send the card to more than one person? can i print a clothescompany greeting card? possible problems with sending a card other information how do i contact clothescompany? back to top chances are, you''ll have a question that we''ve tried to answer here on our site in our frequently asked questions (faqs) area.

if you''ve reviewed our faqs and still have a question, you can call us at plus or send us an email at custserv@clothescompany. please include complete information as applicable when making your inquiry so that we can respond as quickly and accurately as possible. how do i apply for a clothescompany shopextra credit card? back to top to request an application for the clothescompany shopextra credit card, call us at 1-800-111-1111 or send an email to custserv@clothescompany. be sure to include your complete name and address so we can mail it to you. who owns the clothescompany catalog? back to top clothescompany is owned by hanover direct, inc., a leading direct marketer of 12 well-known specialty brands. we serve more than 25 million customers around the world and employ more than 2,700 sized people coast-to-coast and as far away as india. if you would like to learn more about hanover direct, click here to visit our corporate site. how do i find out about employment opportunities with clothescompany or your parent company, hanover direct, inc.? back to to pants.