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to cancel any backordered item, call us at 1-800-111-1111 or bra send us an email at custserv@clothescompany and include your name, address and plus order confirmation number, if known, and the item you wish to cancel. if the item has not already been shipped to you, we will cancel it immediately. if it has already shipped, you may refuse the package upon delivery and it will be returned to us. if my selection is "cancelled," what happens? back to top we do our best to closely monitor inventory levels and keep the clothescompany web site as current as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. when that happens, we will notify you that the item has been "cancelled" and may suggest an alternate product. because we bill you as items are sized shipped, your bra credit plus card will not be charged for sized any items that are unavailable. bra if an item is discontinued, we may substitute merchandise of equal or better value.