Returns and Exchanges What is the ClothesCompany satisfaction guarantee? How do I return an item to ClothesCompany? plus size sweaters how do i exchange an item i''ve received for something else? how do i return or exchange a gift bought for me from clothescompany? i lost my packing slip. what information do you need for my return? what do i do if clothescompany shipped me the wrong item(s) or my order was damaged in size transit? will i get a full refund for my return? how long does it take to get my refund? who do i contact to ask about my return? sending an e-card how do i create a card to send to my friends and family? how do i view (pick up) my card? can i resend a card? can i send the card to more than one intimates person? can i print a clothescompany greeting card? possible problems with sending a card other information how do i contact clothescompany? back to top chances are, you''ll have a question that we''ve tried to answer here on our site in our frequently asked questions (faqs) area.

when that happens, we will immediately notify you via email with the anticipated shipping date. most items that are backordered are expected to arrive in our fulfillment center within 30 days. we ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments. you will be billed shipping for each item on a pro-rated basis (based on the total dollar amount of your order) as it ships. how do i check the status of my order or contact you if i have a question about my order? back to top if you have any question about your order, including order status, call us at 1-800-111-1111 or email us at custserv@clothescompany please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible. an item i''ve ordered is on backorder and i do not want to wait for it. how can i cancel it? back to top

clothescompany isn''t just a great catalog to shop from, it''s is a great place to work, too! click here to visit our corporate site to learn about employment opportunities, benefits, and our locations. how do i contact your corporate offices? back to top hanover direct, plus inc.''s corporate offices are located in weehawken, new jersey, right across the "pond" from the big apple. size perched atop a pier in beautiful lincoln harbor, we enjoy a breathtaking, panoramic view of the manhattan skyline (and of course the yachts next to us in the marina!). how do i request a catalog for myself or for a friend? back to top if you''d like to receive our free, full-color catalog, or send one to a friend, just click here. you should expect to receive your first copy in about 2-3 weeks. how intimates do i plus inform you of an address change so i can continue receiving your catalog? back to top to update your account with your size current address, please intimates call us at 1-800-111-1111 or send us an email at custserv@clothescompany and include both your previous and new addresses.