We will call you to inform you that a substitute item is available and will only ship it to you with your permission. Returns and Exchanges What is the ClothesCompany satisfaction guarantee? How do I return an item to ClothesCompany? How do I exchange an item I''ve received for something else? How do I return or exchange a gift bought for me from ClothesCompany? I lost my packing slip. What information do you need for my return? What do I do if ClothesCompany shipped me the wrong item(s) or my order was damaged in transit? Will I get a full refund for my return? How long does it take to get my refund? Who do ladiesundies I contact to ask about my return? Back to FAQs What is the ClothesCompany satisfaction guarantee? BACK TO TOP Every item is 100% guaranteed! If, for any reason, at any time, you''re not completely satisfied with your purchase, return it for an exchange or refund (excluding delivery charges), no questions asked. Our promise is backed by over 10 years of pleasing discerning customers.

BACK TO TOP To change your email address you will need to unsubscribe using your current email address (see detailed instructions below), and then sign up again on our site with the new address. If your old address has expired and you no longer have access to it, you won''t need to unsubscribe -- we will receive an error report when ladiesundies we attempt to send email to the invalid address and will remove it automatically. How do I unsubscribe from your email? BACK TO TOP We hope our emails offer something of value for all of our subscribers, but we understand that some people receive too much email. If you need to unsubscribe, follow these instructions exactly: send an email from the email address where you''re currently receiving our newsletter to optout@ClothesCompany with the following subject line: UNSUBSCRIBE ClothesCompany. We will process your request as quickly as possible. I don''t want my name, postal address or email address given or sold to anyone else. How do I inform you of my preferences? BACK TO TOP

Include your complete name and the mailing address you would like us to remove. If you have a catalog handy, please include the customer number found in the pink box ladiesundies above your name. We will promptly process your request, but as we prepare for our ladiesundies mailings months in advance, you may receive one or two more catalogs before your name is completely removed from our files. We regret that we can not prevent this mailing and appreciate your patience and understanding. I don''t want my name, postal address or email address sold to outside parties. How do I inform you of my preferences? BACK TO TOP When you sign up for our email, request a catalog, or place an order with us, you will be able to tell us your preferences at that time. If you would like to change your preferences at any time, you may email us at custserv@ClothesCompany. Please be sure to include complete information. We will process your request as quickly as possible, but due to circumstances beyond our control you may receive mailings from a third party in the meantime.