When you sign up for our email, request a catalog, full figured intimate apparel or place an order with us, you will be prompted to tell us your preferences at that time. if you would like to figure change your preferences at any time, you may email us at custserv@clothescompany. intimate apparel please be sure apparel to include complete information. we will process your request as quickly as possible, full but due to circumstances beyond our control you may receive figure and organic cotton intimate apparel mailings from apparel a third party in the meantime. if you do not want to receive any catalogs from any full direct marketing companies, write to this address to inform them of your wishes: the mail preference service, c/o direct marketing association, figure p.o. box 9008, farmingdale, ny 11735-9008. this organization intimate will make your request apparel known to all full its members. it can take as much as 6 to 8 months for them to comply with your request. when is my order processed? back to top orders are shipped within 48 hours for in-stock merchandise. we figure will notify you via email on out-of-stock status of a particular item.

to cancel any backordered item, call us at 1-800-111-1111 or send us an email at custserv@clothescompany and include your name, address and order confirmation number, if known, and the item you wish to cancel. if the item has not intimate already been shipped to you, we will cancel it immediately. if it has already shipped, you may refuse the package upon delivery and it will apparel be returned to us. if my selection is "cancelled," what happens? full back to top we do our best to closely monitor inventory levels and keep the clothescompany web site as current as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove figure those products from our site. when that happens, we will notify you that the item has been intimate "cancelled" and may suggest an alternate product. because we bill you as items are shipped, your credit card will not be charged for any items that are unavailable. if apparel an item is discontinued, we may substitute merchandise of equal or better value.